FULLGROWN

SHIPPING POLICY

1. Purpose

This Shipping Policy explains how FULLGROWN processes, dispatches, tracks, and delivers orders placed through fullgrown.ph.

FULLGROWN is operated by Full Grown Clotheshoppe. We aim to provide customers with clear shipping information before and after purchase and to handle fulfillment in a practical, transparent, and responsible manner.

2. Shipping Coverage

FULLGROWN currently ships within the Philippines only.

International shipping is not part of our current standard service. If international shipping is introduced in the future, applicable destinations, costs, duties, taxes, and delivery conditions will be disclosed separately.

3. Order Processing Time

Orders are generally processed within one (1) to three (3) business days after successful payment verification and confirmation of product availability.

Processing includes order verification, stock confirmation, quality checking, packing, preparation of shipping documentation, and turnover to the courier.

Processing time is separate from courier transit time.

Orders placed on Sundays, Philippine public holidays, or during announced non-operating periods may begin processing on the next business day. High-volume releases, severe weather, emergencies, or other exceptional circumstances may also affect processing. Where a material delay is known, we will make reasonable efforts to inform affected customers.

4. Courier and Logistics Providers

J&T Express is FULLGROWN's primary courier at launch.

Where reasonably necessary, FULLGROWN may use another suitable logistics provider because of destination, service availability, operational requirements, or other legitimate fulfillment needs.

The courier used for a particular order may therefore vary. Use of a third-party courier does not remove any responsibility that FULLGROWN is required to retain under applicable Philippine law.

5. Estimated Delivery Times

After an order has been handed over to the courier, estimated transit times are:

• Metro Cebu: 1-3 business days
• Visayas: 2-5 business days
• Luzon: 3-7 business days
• Mindanao: 3-7 business days

These periods are estimates rather than guaranteed delivery dates. Actual transit may vary depending on the destination, courier operations, holidays, weather, natural disasters, local disruptions, incorrect or incomplete delivery information, or other circumstances affecting transportation.

The total time from order placement to delivery consists of FULLGROWN's processing time plus the applicable courier transit time.

6. Shipping Fees

Applicable shipping or delivery charges will be disclosed to the customer through the website, checkout, order summary, invoice, receipt, or other appropriate sales information before or in connection with completion of the transaction.

Shipping charges may vary based on destination, courier, parcel characteristics, promotional offers, or other disclosed conditions.

FULLGROWN will not intentionally add undisclosed shipping charges after an order has been confirmed.

7. Customer Shipping Information

Customers are responsible for providing complete and accurate delivery information, including the recipient's name, mobile number, and shipping address.

Customers should review this information carefully before completing an order.

If you discover an error in your shipping information, contact FULLGROWN as soon as possible at ali@fullgrown.ph or 0921 267 5197. We will make reasonable efforts to correct the information before dispatch, but changes cannot be guaranteed once the parcel has been handed to the courier.

8. Shipment Confirmation and Tracking

When tracking information is available, FULLGROWN will provide or make accessible the relevant shipment or tracking information through the website, email, message, order status page, or another appropriate customer communication channel.

Customers may use the tracking information to monitor the delivery status of their parcel.

Tracking updates are generally generated by the logistics provider and may not always appear immediately after dispatch.

9. Delivery and Receipt

Orders will be delivered to the address provided by the customer, subject to the courier's service coverage and delivery procedures.

The customer or an authorized recipient should be available to receive the parcel where required. The courier may use an appropriate proof-of-delivery method, which can include a signature, delivery record, photograph, electronic confirmation, or another method used by the logistics provider.

Customers should inspect the parcel and product reasonably promptly after delivery.

10. Delivery Delays

FULLGROWN will make reasonable efforts to dispatch orders within the stated processing period and to provide realistic delivery estimates.

Delays may occur because of weather, natural disasters, holidays, transportation interruptions, courier congestion, security restrictions, address issues, emergencies, or other circumstances outside FULLGROWN's reasonable control.

If we become aware of a material fulfillment problem affecting an order, we will make reasonable efforts to communicate with the customer and assist with the appropriate next steps.

11. Failed Delivery and Return to Sender

If delivery fails because the shipping information provided by the customer is incorrect or incomplete, the recipient is repeatedly unavailable, or an otherwise conforming parcel is refused without a legally valid basis, the parcel may be returned to FULLGROWN.

Where the failed delivery is attributable to the customer, reasonable additional shipping charges may apply before the order is resent.

If delivery failure is caused by FULLGROWN, the courier, or another circumstance for which the customer is not legally responsible, we will assess the case and provide the appropriate resolution without improperly shifting that responsibility to the customer.

12. Lost, Missing, or Undelivered Parcels

If tracking indicates an unusual delay, loss, or delivery problem, contact FULLGROWN so that we can review the order and, where appropriate, coordinate with the courier.

Customers should not be required to resolve a merchant-side fulfillment problem entirely on their own with the courier.

Where an order is confirmed lost or cannot be properly delivered for reasons not attributable to the customer, FULLGROWN will provide an appropriate remedy consistent with applicable law and the circumstances of the transaction.

13. Damaged or Incorrect Items

If an order arrives visibly damaged, contains an incorrect item, or appears to have been affected during fulfillment or transit, customers are encouraged to contact FULLGROWN promptly.

Where reasonably possible, report visible damage or an incorrect item within seven (7) calendar days after delivery and provide useful supporting evidence such as photographs of the parcel, shipping label, packaging, and product.

An unedited unboxing video is strongly encouraged because it can help us investigate a claim, but the absence of an unboxing video does not automatically eliminate rights or remedies available under applicable Philippine law.

Return, exchange, and refund conditions are governed by FG-LEGAL-004 - Return, Exchange & Refund Policy.

14. Order Cancellation After Dispatch

Customers may request cancellation before fulfillment or courier handover, subject to the order's current processing status.

Once an order has been dispatched or is already in the possession of the courier, cancellation may be restricted and the transaction will be handled according to applicable law, our Terms & Conditions, and the circumstances of the order.

This section does not restrict remedies available for defective, non-conforming, lost, incorrectly supplied, or otherwise legally actionable goods.

15. Cash on Delivery

Cash on Delivery (COD) may be available only for eligible orders, destinations, products, couriers, or sales channels where the option is offered at checkout.

Customers choosing COD are expected to provide accurate delivery information and to receive and pay for a valid, conforming order as agreed.

Availability of COD may change according to courier coverage, operational requirements, risk controls, or sales-channel capability.

16. Customer Support

For shipping questions, tracking concerns, address corrections before dispatch, or delivery problems, contact:

FULLGROWN
Operated by Full Grown Clotheshoppe
3rd Street, Mansueto Friendly Homes
Bulacao, 6045 City of Talisay
Cebu, Philippines

Email: ali@fullgrown.ph
Mobile: 0921 267 5197
Customer Service Hours: Monday-Saturday, 9:00 AM-8:00 PM Philippine Standard Time
Website: fullgrown.ph

We will make reasonable efforts to acknowledge, investigate, and resolve legitimate shipping concerns fairly and efficiently.

17. Consumer Rights

Nothing in this Shipping Policy is intended to waive, restrict, or exclude rights or remedies that cannot lawfully be waived under Philippine law.

Where this Shipping Policy conflicts with a mandatory consumer-protection requirement, the applicable law will prevail.

18. Changes to this Shipping Policy

FULLGROWN may update this Shipping Policy when reasonably necessary because of changes in courier arrangements, service coverage, business operations, website functionality, legal requirements, or fulfillment practices.

The current version will be published on fullgrown.ph with its effective or last-updated date.

END OF DOCUMENT