Terms of service
FULLGROWN | LEGAL LIBRARY
FULLGROWN
TERMS & CONDITIONS
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Document ID |
FG-LEGAL-001 |
|
Version |
1.0 |
|
Status |
Approved for Publication |
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Effective Date |
August 7, 2026 |
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Last Updated |
August 7, 2026 |
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Document Owner |
Full Grown Clotheshoppe |
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Classification |
Public |
1. Welcome to Fullgrown
Welcome to FULLGROWN.
FULLGROWN is the brand operated by Full Grown Clotheshoppe, a sole proprietorship registered in the Philippines and owned by Seanne Archier Saavedra España.
We believe trust begins with clarity. These Terms & Conditions explain the rules that apply when you visit fullgrown.ph, purchase our products, communicate with us, or otherwise use services offered through our website.
By accessing our website or placing an order, you acknowledge that you have read and agree to these Terms & Conditions together with the other policies referenced here.
Nothing in these Terms is intended to exclude, restrict, or override rights granted to consumers under applicable Philippine law.
2. Business Information
Legal Business Name: Full Grown Clotheshoppe
Brand: FULLGROWN
Business Type: Sole Proprietorship
Registered Owner: Seanne Archier Saavedra España
Business Address: 3rd Street, Mansueto Friendly Homes, Bulacao, 6045 City of Talisay, Cebu, Philippines
Website: fullgrown.ph
Customer Support Email: ali@fullgrown.ph
Customer Service Mobile: 0921 267 5197
Customer Service Hours: Monday-Saturday, 9:00 AM-8:00 PM Philippine Standard Time
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, sizes, materials, colors, prices, and other information displayed on our website are accurate.
Actual colors may appear slightly different depending on screen settings, lighting, photography, or normal production variations. Customers are encouraged to review product descriptions and applicable size guides before placing an order.
Products supplied should correspond with the description, type, quantity, quality, and other representations made to customers, subject to applicable Philippine law.
4. Availability
Products are subject to availability. Adding an item to a cart does not guarantee that inventory will remain available until the order is successfully completed.
If an ordered product becomes unavailable because of an inventory error or another legitimate operational issue, we will contact the customer and provide an appropriate resolution, which may include a refund or another option agreed upon with the customer.
5. Pricing
Unless otherwise stated, prices displayed on fullgrown.ph are expressed in Philippine Pesos (PHP).
We make reasonable efforts to display accurate pricing. If an obvious pricing or technical error occurs, we may contact the customer before fulfilling the affected order to explain the error and provide available options, subject always to applicable consumer law.
Promotional offers, discounts, and special pricing may be subject to separate conditions disclosed with the promotion.
6. Orders
Customers are responsible for providing accurate information when placing an order, including their name, contact information, shipping address, product selection, size and quantity, and payment information where applicable.
We may contact customers when reasonably necessary to verify an order, correct incomplete information, address suspected fraud, or resolve an inventory or payment issue.
Customers should review their information carefully before submitting an order.
7. Payments
Available payment methods may include, subject to availability at checkout: GCash, Maya, Visa, Mastercard, bank transfer, and Cash on Delivery for eligible orders, locations, products, or sales channels.
Electronic payments may be processed by authorized third-party payment providers, including PayMongo and other payment services made available through our store.
Fullgrown does not guarantee that every payment method will be available for every transaction. A transaction may be subject to verification or security checks by Fullgrown, the payment provider, issuing bank, or relevant financial institution.
8. Order Cancellation
Customers may request cancellation before the order has been fulfilled or handed over for shipment, subject to its current processing status.
Once an order has entered shipment or is already in transit, cancellation may be restricted. This does not remove rights or remedies that customers may have under Philippine law, including remedies involving defective, non-conforming, lost, or incorrectly supplied goods.
9. Shipping and Delivery
Fullgrown currently ships within the Philippines.
Orders are generally processed within 1-3 business days after successful payment verification, subject to product availability and operational circumstances.
Estimated courier transit times:
• Metro Cebu: 1-3 business days
• Visayas: 2-5 business days
• Luzon: 3-7 business days
• Mindanao: 3-7 business days
These are estimates and not guaranteed delivery dates.
Orders may be shipped through J&T Express or another suitable logistics provider depending on availability, destination, and operational requirements. Weather, holidays, natural disasters, courier interruptions, incorrect addresses, and circumstances outside Fullgrown's reasonable control may affect delivery.
Complete shipping rules are provided in FG-LEGAL-003 - Shipping Policy once published.
10. Returns, Exchanges and Refunds
Fullgrown recognizes customers' rights to appropriate remedies when goods are defective, damaged, incorrectly supplied, or otherwise fail to conform to applicable legal requirements.
Customers are encouraged to report visible defects, incorrect products, or shipping damage within seven (7) calendar days after delivery whenever reasonably possible. The seven-day notification period does not remove mandatory rights or remedies available under Philippine law.
Eligible situations may include an incorrect item supplied by Fullgrown, a manufacturing defect, a product damaged before or during delivery, or another legally recognized product non-conformity.
Size exchanges may be accepted subject to stock availability and applicable return-shipping costs when the original size was correctly supplied according to the customer's order.
A simple change of mind is generally not accepted as a basis for return unless otherwise required by law or expressly offered by Fullgrown.
Complete rules are provided in FG-LEGAL-004 - Return, Exchange & Refund Policy once published.
11. Customized and Personalized Products
Customized or personalized products generally cannot be returned or exchanged merely because the customer changes their mind.
This does not apply when a customized item is defective, damaged, incorrectly produced by Fullgrown, materially inconsistent with the approved specification, or otherwise subject to remedies under applicable law.
12. Failed Deliveries
Customers are responsible for providing accurate and complete delivery information and reasonably cooperating with the courier.
If delivery fails because of an incorrect or incomplete address, refusal to receive an otherwise conforming order, or circumstances attributable to the customer, additional shipping costs may apply before a parcel is resent.
This provision does not apply where delivery failure results from Fullgrown, the courier, or circumstances for which the customer is not legally responsible.
13. Receipts and Order Records
Fullgrown will provide the appropriate paper or electronic invoice or receipt for sales as required by applicable law.
Customers should retain their order confirmation, receipt, payment confirmation, and relevant delivery information for reference.
14. Intellectual Property
Unless otherwise stated, intellectual property appearing on fullgrown.ph - including original text, graphics, photographs, product artwork, brand assets, symbols, videos, website content, and other original creative material - is owned by Fullgrown, its respective rights holder, or used with permission.
Access to the website does not grant permission to reproduce, sell, distribute, commercially exploit, or falsely represent Fullgrown intellectual property as your own.
Nothing in this section claims exclusive legal rights beyond those actually held by Fullgrown under applicable intellectual-property law.
15. Acceptable Use
Users must not intentionally use our website to commit fraud or unlawful activity, interfere with website security or operation, submit knowingly false information, attempt unauthorized access to systems or accounts, infringe the rights of Fullgrown or third parties, or abuse payment, refund, promotional, or customer-support systems.
We may take reasonable action against misuse, subject to applicable law.
16. Third-Party Services
Our website and transactions may involve third-party services such as Shopify, payment processors, banks, logistics providers, analytics providers, or other technology services.
Those third parties may operate under their own terms and privacy practices. Use of third-party services does not remove Fullgrown's responsibilities to customers where those responsibilities are imposed by applicable law.
17. Customer Complaints and Resolution
Customers may contact Fullgrown regarding an order or complaint through:
Email: ali@fullgrown.ph
Mobile: 0921 267 5197
Customer Service Hours: Monday-Saturday, 9:00 AM-8:00 PM Philippine Standard Time
We will make reasonable efforts to acknowledge, investigate, and resolve concerns fairly and efficiently.
A more detailed complaint and resolution process will be provided in FG-LEGAL-007 - Dispute Resolution Policy once published.
18. Consumer Rights
Nothing in these Terms & Conditions is intended to waive, restrict, or exclude rights that cannot lawfully be waived under Philippine law.
Where these Terms conflict with a mandatory consumer-protection requirement, the applicable law will prevail.
19. Website Availability and Errors
We make reasonable efforts to keep fullgrown.ph accurate and available. However, temporary interruptions, technical errors, maintenance, inventory synchronization issues, or other operational problems may occur.
Where an error affects an order or customer right, Fullgrown will make reasonable efforts to communicate with the affected customer and provide an appropriate resolution.
20. Limitation of Liability
To the maximum extent permitted by applicable law, Fullgrown will not be responsible for losses caused solely by circumstances beyond its reasonable control or by misuse of the website by a user.
Nothing in this section excludes or limits liability where such exclusion or limitation is prohibited by Philippine law.
21. Privacy
Personal information collected through our website and transactions will be handled according to FG-LEGAL-002 - Privacy Policy and applicable Philippine data-protection law.
The Privacy Policy will explain what information we collect, why we collect it, how it is used and shared, how long it may be retained, and the rights available to data subjects.
22. Changes to These Terms
We may update these Terms & Conditions when reasonably necessary because of changes in law or regulation, business operations, payment methods, logistics, website functionality, products or services, or compliance requirements.
The current version will be published on fullgrown.ph with its effective or last-updated date. Changes will apply prospectively as appropriate and will not unlawfully remove rights already acquired by customers.
23. Governing Law
These Terms & Conditions are governed by the laws of the Republic of the Philippines.
Nothing in this provision prevents a consumer from using a complaint, administrative, alternative-dispute-resolution, or judicial remedy available under applicable Philippine law.
24. Contact Us
Questions about these Terms & Conditions may be directed to:
FULLGROWN
Operated by Full Grown Clotheshoppe
3rd Street, Mansueto Friendly Homes
Bulacao, 6045 City of Talisay
Cebu, Philippines
Email: ali@fullgrown.ph
Mobile: 0921 267 5197
Website: fullgrown.ph
END OF DOCUMENT